Frequently Asked Questions
Find quick answers about shipping, delivery times, and orders within the EU.
Do you ship across Europe?

Yes! We ship to many European countries from our EU warehouse, offering convenient and reliable delivery. Shipping availability is confirmed at checkout.

How long does delivery take?

Orders are shipped from our EU warehouse and typically arrive within 5–7 days after dispatch. Delivery times may vary depending on your country and local courier services.

Do you offer free shipping?

Yes! Enjoy FREE shipping on eligible orders of €39.99 or more. Any applicable shipping charges will be displayed at checkout.

Will I need to pay customs or import fees?

Orders shipped from our EU warehouse to EU destinations generally do not incur customs duties. For non-EU destinations, local customs duties or import taxes may apply.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. If you can't find it, check your spam folder or contact us at service@ugovapor.com.